SHIPPING & RETURNS

THE HIGHNESS currently offers domestic shipping within India. International shipping is not available at this time.

Shipping charges are calculated according to the order value as follows:

• Orders below ₹250: ₹250 shipping charge.
• Orders from ₹250 to ₹998.99: ₹99 shipping charge.
• Orders of ₹999 and above: Free shipping.

The applicable shipping charge will be displayed at checkout before you complete your purchase.

Our estimated transit time is 3–5 business days after dispatch, depending on the delivery location and courier service availability.

Delivery estimates are indicative and may vary due to courier delays, regional conditions, weather or other circumstances beyond our control.

Orders are packed and prepared for dispatch after payment confirmation and order verification. Processing and dispatch may require additional time during busy periods or unforeseen circumstances.

If a significant delay affects your order, we will communicate the relevant information using your order contact details.

Once your order has been dispatched, tracking information will be shared where available so you can follow your shipment.

Please ensure that your shipping address, PIN code and contact number are correct when placing your order. Incorrect or incomplete details may delay delivery.

For questions about shipping or an existing order, contact us at:

Email: support@thehighnesscandles.com

Brand: THE HIGHNESS

Eligible unused products may be returned within 7 days of delivery, subject to the conditions below.

Items must be unused, in original packaging, and in resalable condition.

If your candle arrives damaged, contact us within 48 hours of delivery and include clear photographs of the product and packaging.

Contact: support@thehighnesscandles.com
Include: Order number; Reason for return; Photographs where relevant

Refund timing depends on the payment method and processing by the relevant payment provider.